Frequently Asked Questions
1. Are you a factory or a trading company?
We have our own factory to produce pet training pads and diapers, and we also provide a one-stop service for other pet products.
2. Which certifications do your products have?
Our products are certified by FDA, CE, FSC, GSV, SMETA, and CTT to ensure the highest quality standards.
3. How do you handle shipping costs?
We work with long-term cooperative couriers and forwarders to provide various shipping methods tailored to your quantity and budget requirements.
4. How is the product priced? Can I get a discount?
Pricing is based on the specific item demanded, including the model, size, and quantity. We provide the best quotations upon receiving a full description of your requirements.
5. What is the sample time and payment terms?
Sample time is approximately 5 to 10 days after confirmation. Payment terms are T/T (30% deposit, balance before shipment) or LC at sight.
6. Do you offer OEM and ODM services?
Yes, we provide professional customization services (OEM/ODM) including size, material, and packaging adjustments to meet your brand's needs.