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Frequently Asked Questions
1. Are you a factory or a trading company?
We have our own factory to produce high-quality pet products such as dog clothes and dog harnesses. We also act as agents for several other professional pet brands.
2. Why should we choose your products?
We focus on being reliable and professional. We dedicate ourselves to win-win partnerships and offer the exact pet products you need at reasonable factory prices.
3. How are the shipping costs calculated?
For smaller orders, we use couriers like FEDEX or DHL at competitive rates. For large shipments, we utilize sea freight and can provide quotes for either our forwarder or yours.
4. Is the price negotiable?
The final price depends on your specific requirements (shape, size, and quantity). We provide the best quotations after receiving a full description of the items you want.
5. What is the sample lead time and payment terms?
Sample time is approximately 3–10 days after confirmation. We accept T/T (30% deposit, balance after finish), PayPal, and West Union.
6. Do you offer OEM/ODM services?
Yes, OEM and ODM services are available to meet your customized branding and design needs for pet grooming accessories.