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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional manufacturer established in 1996. Currently, we operate three factories with a total production area of over 100,000 square meters and nearly 860 employees.
What makes your products and service professional?
We focus on reliable, win-win partnerships and offer a wide range of pet products. With 15+ quality control staff, a 50+ person R&D team, and 80 new products launched monthly, we ensure high-standard professional service.
What is the typical sample time and payment terms?
Sample time is between 3 to 10 days after confirmation. For payments, we typically require a 30% deposit via T/T, with the balance due upon order completion. We also accept PayPal and Western Union.
Do you provide OEM or customization services?
Yes, we provide full OEM services. We can customize products based on your ideas, and our design team is available to assist with product, logo, and package designs.
What additional support do you offer to online sellers?
We provide free high-definition pictures for your online shop, free logo and leather design, and regular updates on the latest trends in pet products every month.
How is the quality of the pet water fountain ensured?
Our products are made of high-quality PP material and our facility is ISO certified. We have a dedicated quality control team monitoring the production process.
Colourful Pet
